Product Support and RMA Process

Clients must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to our RMA Lookup website where the customer can track the status of their RMA.

Please fill out the form below to request technical assistance and warranty support.