Support Services

At ICC Networking we believe that quality is the result of ensuring excellent resources and providing ongoing training to our teams in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other are the systems and processes leading to continuous improvement in delivery levels.

We appreciate your confidence and validate that trust with the best support in the industry.

Product Registration

End User RMA Process

End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

Product Firmware

Title
Firmware, Support September 24, 2021
Firmware September 11, 2021
Firmware September 11, 2021
Firmware September 16, 2021
Firmware August 17, 2021
Firmware August 17, 2021
Firmware August 17, 2021
AX110, Firmware September 16, 2021
Firmware August 17, 2021
Firmware, Switches August 17, 2021
Firmware September 16, 2021
Firmware July 7, 2019
Firmware September 16, 2021
Firmware September 16, 2021
Firmware October 19, 2016
Firmware June 6, 2016
Firmware June 6, 2016
Firmware April 28, 2016
Firmware April 28, 2016
Firmware April 28, 2016
Firmware April 28, 2016
Firmware April 28, 2016
Firmware April 28, 2016
Firmware April 28, 2016

    Support Documents

    Title
    Support September 27, 2021
    Support September 27, 2021
    Support September 27, 2021
    Support September 27, 2021
    Firmware, Support September 24, 2021
    Support September 12, 2021
    Support September 11, 2021
    Support September 13, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Gateway, Support August 28, 2021
    ResiRouter, Support August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Access Point, ARC50xx, Support October 7, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Access Point, ARC50xx, Support October 7, 2021
    Access Point, ARC50xx, Support August 17, 2021
    Access Point, ARC50xx, Support August 17, 2021
    Support, Switches, WP6000 Series July 26, 2021
    activeARC CMS, Support June 25, 2019
    Support, Switches, WX7000 Series June 18, 2019
    Support, Switches, WP6000 Series July 27, 2021
    Link5000 Series, Support, Switches October 11, 2018
    Link5000 Series, Support, Switches October 11, 2018
    Link5000 Series, Support, Switches October 8, 2018
    Link5000 Series, Support, Switches October 8, 2018
    Link5000 Series, Support, Switches October 8, 2018
    Access Point, ICX20UAD, Support August 19, 2016
    Controller, Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016