Support Services

At ICC Networking we believe that quality is the result of ensuring excellent resources and providing ongoing training to our teams in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other are the systems and processes leading to continuous improvement in delivery levels.

We appreciate your confidence and validate that trust with the best support in the industry.

US/CANADA WARRANTY POLICY
INTERNATIONAL WARRANTY POLICY

Product Registration

End User RMA Process

End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

Product Firmware

Title
ICCN WLAN Manager Firmware Upgrade Process
1 0 download 		Firmware, Support September 24, 2021 Download
WX7032-3210G Firmware
1 0 download 		Firmware September 11, 2021 Download
WX7048-4810G Firmware
1 1 download 		Firmware September 11, 2021 Download
AE106-CMS Firmware
1 0 download 		Firmware September 16, 2021 Download
ARC52-6WAP Firmware
1 0 download 		Firmware August 17, 2021 Download
ARC51-4WAP Firmware
1 0 download 		Firmware August 17, 2021 Download
ARC50-6WAP Firmware
1 0 download 		Firmware August 17, 2021 Download
AX110-CMS Firmware
1 4 downloads 		AX110, Firmware September 16, 2021 Download
WX70xx_WP60xx_1v89 Firmware
1 0 download 		Firmware August 17, 2021 Download
WX7020-1210G Firmware
1 0 download 		Firmware, Switches August 17, 2021 Download
AE108-CMS Firmware
1 92 downloads 		Firmware September 16, 2021 Download
AE108v1_0_2_30_standalone.bin
1 83 downloads 		Firmware July 7, 2019 Download
AX110 Standalone Firmware
1 81 downloads 		Firmware September 16, 2021 Download
AE201-CMS Firmware
1 83 downloads 		Firmware September 16, 2021 Download
Link5010AS-POE Firmware
1 117 downloads 		Firmware October 19, 2016 Download
ARC2000MAP Vendor Configuration File
1 126 downloads 		Firmware June 6, 2016 Download
ARC2000MAP Upgrade File
1 158 downloads 		Firmware June 6, 2016 Download
ICX420GAP Firmware
1 113 downloads 		Firmware April 28, 2016 Download
ICX400GAP Firmware
1 143 downloads 		Firmware April 28, 2016 Download
Link2000ACS Firmware
1 153 downloads 		Firmware April 28, 2016 Download
Link1000ACS Firmware
1 145 downloads 		Firmware April 28, 2016 Download
ICX20UAD Firmware
1 158 downloads 		Firmware April 28, 2016 Download
ICX200WAP Firmware
1 134 downloads 		Firmware April 28, 2016 Download
ICX10UAD Firmware
1 160 downloads 		Firmware April 28, 2016 Download

    Support Documents

    Title
    AE201 Quick Installation Guide
    1 0 download     		Support September 27, 2021 Download
    AE108 Quick Installation Guide
    1 0 download     		Support September 27, 2021 Download
    AWG Gateway Manual
    1 0 download     		Support September 27, 2021 Download
    AWG Gateway Fast Start Guide
    1 0 download     		Support September 27, 2021 Download
    ICCN WLAN Manager Firmware Upgrade Process
    1 0 download     		Firmware, Support September 24, 2021 Download
    WX7048-WX7032 10G SFP+ Web GUI Manual
    1 0 download     		Support September 12, 2021 Download
    WX7028/7052-410G CLI Guide
    1 5 downloads     		Support September 11, 2021 Download
    WX7048/WX7032 Full Manual and CLI Guide
    1 9 downloads     		Support September 13, 2021 Download
    System Management Configuration – WX7048/WX7032 10G SFP+
    1 1 download     		Support September 11, 2021 Download
    Introduction to the CLI – WX7048/WX7032 10G SFP+
    1 1 download     		Support September 11, 2021 Download
    How to configure ports – WX7048/WX7032 10G SFP+
    1 2 downloads     		Support September 11, 2021 Download
    How to configure IGMP Snooping – WX7048/WX7032 10G SFP+
    1 0 download     		Support September 11, 2021 Download
    How to configure VRRP-WX7048/WX7032 10G SFP+
    1 0 download     		Support September 11, 2021 Download
    How to configure IP Routing-WX7032/WX7048 10G SFP+
    1 0 download     		Support September 11, 2021 Download
    How to configure ACL – WX7032/WX7048 10G SFP+
    1 0 download     		Support September 11, 2021 Download
    ANT-DISH-24 High-gain Dish Antenna
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-DUALOMNI-12 High-gain Dual-band Antenna
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-245GHZ Dual-band Antenna Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-OMNI-12 5GHz Omni Antenna Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-DUALOMNI-6 2.4/5GHz Omni Antenna Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-CBRS-16 Cell Antenna Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-4SECTOR-11 Sector Tower Antenna Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ANT-PANEL-8 Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ICCN PWR-INJ Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ICCN ANT-CABLE-4 Datasheet
    1 0 download     		Accessories, Support August 28, 2021 Download
    ICCN BRACKET Assembly Options
    1 0 download     		Accessories, Support August 28, 2021 Download
    SFP-10BASE-LR-ICC 10G Transceiver
    1 0 download     		Accessories, Support August 28, 2021 Download
    SFP-10BASE-SR-ICC 10G Transceiver
    1 0 download     		Accessories, Support August 28, 2021 Download
    SFP-1000BASE-T-ICC Transceiver
    1 0 download     		Accessories, Support August 28, 2021 Download
    SFP-1000BASE-SX-ICC Transceiver
    1 0 download     		Accessories, Support August 28, 2021 Download
    SFP-1000BASE-LX-ICC Transceiver
    1 0 download     		Accessories, Support August 28, 2021 Download
    AWG Enterprise Gateway Datasheet
    1 0 download     		Gateway, Support August 28, 2021 Download
    ResiRouter Wi-Fi Residential Router Datasheet
    1 0 download     		ResiRouter, Support August 28, 2021 Download
    WX7048-4810G SFP+ Ethernet Fiber Aggregation Switch Datasheet
    1 2 downloads     		Support, Switches, WX7000 Series August 28, 2021 Download
    WX7032-3210G SFP+ Ethernet Fiber Aggregation Switch Datasheet
    1 0 download     		Support, Switches, WX7000 Series August 28, 2021 Download
    WX7028/52 Enterprise Aggregation Ethernet Switch Datasheet
    1 2 downloads     		Support, Switches, WX7000 Series August 28, 2021 Download
    WX7020-1210G Enterprise Fiber Ethernet Switch Datasheet
    1 1 download     		Support, Switches, WX7000 Series August 28, 2021 Download
    WP6012IND-8POE Industrial Ethernet Switch Datasheet
    1 0 download     		Support, Switches, WP6000 Series August 28, 2021 Download
    WP6005IND-4POE Industrial Ethernet Switch Datasheet
    1 0 download     		Support, Switches, WP6000 Series August 28, 2021 Download
    WP6010-8POE Ethernet Switch Datasheet
    1 0 download     		Support, Switches, WP6000 Series August 28, 2021 Download
    WP6012-8POE Ethernet Switch Datasheet
    1 0 download     		Support, Switches, WP6000 Series August 28, 2021 Download
    AE108-CMS Wi-Fi 5 Indoor AP Datasheet
    1 1 download     		Access Point, ARC50xx, Support August 28, 2021 Download
    AE201-CMS Wi-Fi 5 AP Datasheet
    1 0 download     		Access Point, ARC50xx, Support August 28, 2021 Download
    ARC52-6WAP Wi-Fi 5 Wave 2 Datasheet
    1 1 download     		Access Point, ARC50xx, Support October 7, 2021 Download
    ARC51-4WAP Wi-Fi 5 Dual-band CPE
    1 0 download     		Access Point, ARC50xx, Support August 28, 2021 Download
    ARC50-6WAP Wi-Fi 5 Wave 2 Datasheet
    1 4 downloads     		Access Point, ARC50xx, Support October 7, 2021 Download
    ARC5x-xWAP CMS-Configuration Manual
    1 0 download     		Access Point, ARC50xx, Support August 17, 2021 Download
    ARC52_Wireless Distribution System (WDS) Guide
    1 0 download     		Access Point, ARC50xx, Support August 17, 2021 Download
    WP6000 Enterprise Switch GUI Manual
    1 128 downloads     		Support, Switches, WP6000 Series July 26, 2021 Download
    activeARC CMS_Manual
    1 121 downloads     		activeARC CMS, Support June 25, 2019 Download
    WX7020 Web User Interface Guide
    1 103 downloads     		Support, Switches, WX7000 Series June 18, 2019 Download
    WP6000 Series CLI Management Guide
    1 126 downloads     		Support, Switches, WP6000 Series July 27, 2021 Download
    Link5000 Series VLAN MAC Address Configuration Guide
    1 100 downloads     		Link5000 Series, Support, Switches October 11, 2018 Download
    Link5000 Series QOS & Flow Control Configuration Guide
    1 95 downloads     		Link5000 Series, Support, Switches October 11, 2018 Download
    Link5000 Series PoE Configuration Guide
    1 99 downloads     		Link5000 Series, Support, Switches October 8, 2018 Download
    Link5000 Series Multicast Configuration Guide
    1 95 downloads     		Link5000 Series, Support, Switches October 8, 2018 Download
    Link5000 Series DHCP Configuration Guide
    1 100 downloads     		Link5000 Series, Support, Switches October 8, 2018 Download
    Configure Wireless Distribution System Using ICX20 Series Devices
    1 173 downloads     		Access Point, ICX20UAD, Support August 19, 2016 Download
    Link2000ACS – active500EM Authentication Remote Radius, Captive Portal LDAP Lab
    1 115 downloads     		Controller, Support April 28, 2016 Download
    Service Providers Cloud Controllers, APs Multiple SSIDs Subnets Remote Locations
    1 83 downloads     		Support April 28, 2016 Download
    Service Provider Cloud Controllers, APs,Multiple SSIDs, Subnets, Multiple Cust Remote Locations
    1 78 downloads     		Support April 28, 2016 Download
    Time Policy Lab
    1 71 downloads     		Support April 28, 2016 Download
    WIDS Configuration Lab
    1 86 downloads     		Support April 28, 2016 Download
    QinQ Configuration Lab
    1 83 downloads     		Support April 28, 2016 Download
    QoS Lab
    1 90 downloads     		Support April 28, 2016 Download
    Local Forwarding Lab Training
    1 86 downloads     		Support April 28, 2016 Download
    Multiple Access Point Upgrade Lab
    1 74 downloads     		Support April 28, 2016 Download
    IPv6 Routing Lab
    1 84 downloads     		Support April 28, 2016 Download
    IGMP Snooping Lab
    1 84 downloads     		Support April 28, 2016 Download
    Corp Local Controllers APs Multiple SSID Subnets Remote Locations
    1 94 downloads     		Support April 28, 2016 Download
    Basic Configuration Commands GUI CLI Lab Training
    1 92 downloads     		Support April 28, 2016 Download
    Corp Local SSID Subnets Etc Lab Training
    1 89 downloads     		Support April 28, 2016 Download
    Controller And Ap Firmware Upgrade
    1 99 downloads     		Support April 28, 2016 Download
    Access Controller Configuration Push
    1 81 downloads     		Support April 28, 2016 Download
    AP Management Over NAT Lab Training
    1 100 downloads     		Support April 28, 2016 Download
    AP And AC Over GRE Configuration Lab Training
    1 84 downloads     		Support April 28, 2016 Download
    AP And AC NAT Configuration Lab Training
    1 82 downloads     		Support April 28, 2016 Download
    Access Control List Lab Training
    1 79 downloads     		Support April 28, 2016 Download