ICCN has a new interface
Designed for the activeARC® Cloud Management System (CMS), the new interface provides easier access to Wi-Fi network details, connected users, security as well as numerous tools and analytics. The interface makes it simpler to find network details while providing the user with more content, features, and flexibility. Users now have the ability to set up more security, groups, and device tracking options. Designed with the user in mind, the new CMS interface adds even more value to an already rich platform within the ICCN Framework.
At ICC Networking we believe that quality is the result of ensuring excellent resources and providing ongoing training to our teams in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other are the systems and processes leading to continuous improvement in delivery levels.
We appreciate your confidence and validate that trust with the best support in the industry.

Product Support

End User RMA Process
End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:
When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.
Product Firmware
Title | |||
---|---|---|---|
ICX10UAD Firmware 1 163 downloads |
Firmware | April 28, 2016 | Download |
ICX200WAP Firmware 1 134 downloads |
Firmware | April 28, 2016 | Download |
ICX20UAD Firmware 1 158 downloads |
Firmware | April 28, 2016 | Download |
Link1000ACS Firmware 1 145 downloads |
Firmware | April 28, 2016 | Download |
Link2000ACS Firmware 1 153 downloads |
Firmware | April 28, 2016 | Download |
ICX400GAP Firmware 1 143 downloads |
Firmware | April 28, 2016 | Download |
ICX420GAP Firmware 1 114 downloads |
Firmware | April 28, 2016 | Download |
ARC2000MAP Upgrade File 1 158 downloads |
Firmware | June 6, 2016 | Download |
ARC2000MAP Vendor Configuration File 1 126 downloads |
Firmware | June 6, 2016 | Download |
Link5010AS-POE Firmware 1 117 downloads |
Firmware | October 19, 2016 | Download |
AE201-CMS Firmware 1 85 downloads |
Firmware | December 7, 2021 | Download |
AX110 Standalone Firmware 1 83 downloads |
Firmware | September 16, 2021 | Download |
AE108v1_0_2_30_standalone.bin 1 84 downloads |
Firmware | July 7, 2019 | Download |
AE108-CMS Firmware 1 98 downloads |
Firmware | September 16, 2021 | Download |
WX7020-1210G Firmware 1 5 downloads |
Firmware, Switches | August 17, 2021 | Download |
WX70xx_WP60xx_1v89 Firmware 1 1 download |
Firmware | August 17, 2021 | Download |
AX110-CMS Firmware 1 6 downloads |
AX110, Firmware | September 16, 2021 | Download |
ARC50-6WAP Firmware 1 1 download |
Firmware | August 17, 2021 | Download |
ARC51-4WAP Firmware 1 1 download |
Firmware | August 17, 2021 | Download |
ARC52-6WAP Firmware 1 1 download |
Firmware | August 17, 2021 | Download |
AE106-CMS Firmware 1 2 downloads |
Firmware | September 16, 2021 | Download |
WX7048-4810G Firmware 1 2 downloads |
Firmware | September 11, 2021 | Download |
WX7032-3210G Firmware 1 1 download |
Firmware | September 11, 2021 | Download |
ICCN WLAN Manager Firmware Upgrade Process 1 2 downloads |
Firmware, Support | September 24, 2021 | Download |
activeARC CMS (WLAN Cloud Manager) Release Notes 1 8 downloads |
activeARC CMS, Controller, Firmware, Support | January 8, 2022 | Download |
WP6010_WP6026_4v01 Firmware 1 0 download |
Firmware, Support, Switches, WP6000 Series | May 15, 2022 | Download |
Support Documents
Title | |||
---|---|---|---|
ICCN WLAN Manager Firmware Upgrade Process 1 2 downloads |
Firmware, Support | September 24, 2021 | Download |
activeARC CMS (WLAN Cloud Manager) Release Notes 1 8 downloads |
activeARC CMS, Controller, Firmware, Support | January 8, 2022 | Download |
WP6010_WP6026_4v01 Firmware 1 0 download |
Firmware, Support, Switches, WP6000 Series | May 15, 2022 | Download |