Support Services

ICCN has a new interface

Designed for the activeARC® Cloud Management System (CMS), the new interface provides easier access to Wi-Fi network details, connected users, security as well as numerous tools and analytics. The interface makes it simpler to find network details while providing the user with more content, features, and flexibility. Users now have the ability to set up more security, groups, and device tracking options. Designed with the user in mind, the new CMS interface adds even more value to an already rich platform within the ICCN Framework.

At ICC Networking we believe that quality is the result of ensuring excellent resources and providing ongoing training to our teams in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other are the systems and processes leading to continuous improvement in delivery levels.

We appreciate your confidence and validate that trust with the best support in the industry.

Product Support

End User RMA Process

End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

Product Firmware

Title
ICX10UAD Firmware
1 163 downloads
Firmware April 28, 2016
ICX200WAP Firmware
1 134 downloads
Firmware April 28, 2016
ICX20UAD Firmware
1 158 downloads
Firmware April 28, 2016
Link1000ACS Firmware
1 145 downloads
Firmware April 28, 2016
Link2000ACS Firmware
1 153 downloads
Firmware April 28, 2016
ICX400GAP Firmware
1 143 downloads
Firmware April 28, 2016
ICX420GAP Firmware
1 114 downloads
Firmware April 28, 2016
ARC2000MAP Upgrade File
1 158 downloads
Firmware June 6, 2016
ARC2000MAP Vendor Configuration File
1 126 downloads
Firmware June 6, 2016
Link5010AS-POE Firmware
1 117 downloads
Firmware October 19, 2016
AE201-CMS Firmware
1 85 downloads
Firmware December 7, 2021
AX110 Standalone Firmware
1 83 downloads
Firmware September 16, 2021
AE108v1_0_2_30_standalone.bin
1 84 downloads
Firmware July 7, 2019
AE108-CMS Firmware
1 98 downloads
Firmware September 16, 2021
WX7020-1210G Firmware
1 5 downloads
Firmware, Switches August 17, 2021
WX70xx_WP60xx_1v89 Firmware
1 1 download
Firmware August 17, 2021
AX110-CMS Firmware
1 6 downloads
AX110, Firmware September 16, 2021
ARC50-6WAP Firmware
1 1 download
Firmware August 17, 2021
ARC51-4WAP Firmware
1 1 download
Firmware August 17, 2021
ARC52-6WAP Firmware
1 1 download
Firmware August 17, 2021
AE106-CMS Firmware
1 2 downloads
Firmware September 16, 2021
WX7048-4810G Firmware
1 2 downloads
Firmware September 11, 2021
WX7032-3210G Firmware
1 1 download
Firmware September 11, 2021
ICCN WLAN Manager Firmware Upgrade Process
1 2 downloads
Firmware, Support September 24, 2021
activeARC CMS (WLAN Cloud Manager) Release Notes
1 8 downloads
activeARC CMS, Controller, Firmware, Support January 8, 2022
WP6010_WP6026_4v01 Firmware
1 0 download
Firmware, Support, Switches, WP6000 Series May 15, 2022

    Support Documents