Support Services

ICCN has a new interface

Designed for the activeARC® Cloud Management System (CMS), the new interface provides easier access to Wi-Fi network details, connected users, security as well as numerous tools and analytics. The interface makes it simpler to find network details while providing the user with more content, features, and flexibility. Users now have the ability to set up more security, groups, and device tracking options. Designed with the user in mind, the new CMS interface adds even more value to an already rich platform within the ICCN Framework.

Product Support

White Glove Service and Product Support

Customer engagement and communication are very important to us.  Please click the button below to access your product support submission site.

Product Firmware

Technical Support Documents

Product Literature

End of Life/End of Sale

ICCN helps you transition between solutions as technology continues to evolve and improve.  Part of our White Glove Service is communication to help you migrate between solutions over time.  You can learn about our End of life and End of sale items below.

ICCN 2022 EOL/EOS Notices

August EOL/EOS

October ELO/EOS