Support Services

ICCN has a new interface

Designed for the activeARC® Cloud Management System (CMS), the new interface provides easier access to Wi-Fi network details, connected users, security as well as numerous tools and analytics. The interface makes it simpler to find network details while providing the user with more content, features, and flexibility. Users now have the ability to set up more security, groups, and device tracking options. Designed with the user in mind, the new CMS interface adds even more value to an already rich platform within the ICCN Framework.

At ICC Networking we believe that quality is the result of ensuring excellent resources and providing ongoing training to our teams in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other are the systems and processes leading to continuous improvement in delivery levels.

We appreciate your confidence and validate that trust with the best support in the industry.

Product Support

End User RMA Process

End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

Product Firmware

Title
ICCN WLAN Manager Firmware Upgrade Process
1 2 downloads
Firmware, Support September 24, 2021
activeARC CMS (WLAN Cloud Manager) Release Notes
1 8 downloads
activeARC CMS, Controller, Firmware, Support January 8, 2022
WP6010_WP6026_4v01 Firmware
1 0 download
Firmware, Support, Switches, WP6000 Series May 15, 2022

    Support Documents

    Title
    Support April 28, 2016
    Support January 22, 2022
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Support April 28, 2016
    Controller, Support April 28, 2016
    Access Point, ICX20UAD, Support August 19, 2016
    End-of-Sales & End-of-Life, Link6000 Series, Support May 15, 2022
    Link5000 Series, Support, Switches October 8, 2018
    Link5000 Series, Support, Switches October 8, 2018
    Link5000 Series, Support, Switches October 8, 2018
    Link5000 Series, Support, Switches October 11, 2018
    Link5000 Series, Support, Switches October 11, 2018
    Support, Switches, WP6000 Series July 27, 2021
    Support, Switches, WX7000 Series June 18, 2019
    activeARC CMS, Support January 8, 2022
    Support, Switches, WP6000 Series July 26, 2021
    Access Point, ARC50xx, Support January 31, 2022
    Access Point, ARC50xx, Support January 27, 2022
    Access Point, ARC50xx, Support October 7, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Access Point, ARC50xx, Support October 7, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Access Point, ARC50xx, Support August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WP6000 Series January 5, 2022
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WP6000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    Support, Switches, WX7000 Series August 28, 2021
    ResiRouter, Support August 28, 2021
    Gateway, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Accessories, Support August 28, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 11, 2021
    Support September 13, 2021
    Support September 11, 2021
    Support September 12, 2021
    Firmware, Support September 24, 2021
    Support April 12, 2022
    Support September 27, 2021
    Support September 27, 2021
    Support September 27, 2021
    activeARC CMS, Controller, Firmware, Support January 8, 2022
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support December 28, 2021
    Support February 2, 2022
    Support February 4, 2022
    Firmware, Support, Switches, WP6000 Series May 15, 2022