At International Communications Corp. we believe that quality is a result of ensuring excellent resources and providing on-going training to these resources in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other being the systems and processes leading to continuous improvement in delivery levels.

We appreciate your confidence and validate that trust with the best support in the industry.

ICC Networking Warranty Support

Product Registration

    Product Firmware

    Title
    activeARC CMS, Controller, Firmware, Support December 7, 2021
    Firmware, Support September 24, 2021
    Firmware September 11, 2021
    Firmware September 11, 2021
    Firmware September 16, 2021
    Firmware August 17, 2021
    Firmware August 17, 2021
    Firmware August 17, 2021
    AX110, Firmware September 16, 2021
    Firmware August 17, 2021
    Firmware, Switches August 17, 2021
    Firmware September 16, 2021
    Firmware July 7, 2019
    Firmware September 16, 2021
    Firmware December 7, 2021
    Firmware October 19, 2016
    Firmware June 6, 2016
    Firmware June 6, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016
    Firmware April 28, 2016

      Support Documents

      Title
      activeARC CMS, Controller, Firmware, Support December 7, 2021
      Support September 27, 2021
      Support September 27, 2021
      Support September 27, 2021
      Support September 27, 2021
      Firmware, Support September 24, 2021
      Support September 12, 2021
      Support September 11, 2021
      Support September 13, 2021
      Support September 11, 2021
      Support September 11, 2021
      Support September 11, 2021
      Support September 11, 2021
      Support September 11, 2021
      Support September 11, 2021
      Support September 11, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Accessories, Support August 28, 2021
      Gateway, Support August 28, 2021
      ResiRouter, Support August 28, 2021
      Support, Switches, WX7000 Series August 28, 2021
      Support, Switches, WX7000 Series August 28, 2021
      Support, Switches, WX7000 Series August 28, 2021
      Support, Switches, WX7000 Series August 28, 2021
      Support, Switches, WP6000 Series August 28, 2021
      Support, Switches, WP6000 Series August 28, 2021
      Support, Switches, WP6000 Series August 28, 2021
      Support, Switches, WP6000 Series August 28, 2021
      Access Point, ARC50xx, Support August 28, 2021
      Access Point, ARC50xx, Support August 28, 2021
      Access Point, ARC50xx, Support October 7, 2021
      Access Point, ARC50xx, Support August 28, 2021
      Access Point, ARC50xx, Support October 7, 2021
      Access Point, ARC50xx, Support August 17, 2021
      Access Point, ARC50xx, Support November 24, 2021
      Support, Switches, WP6000 Series July 26, 2021
      activeARC CMS, Support June 25, 2019
      Support, Switches, WX7000 Series June 18, 2019
      Support, Switches, WP6000 Series July 27, 2021
      Link5000 Series, Support, Switches October 11, 2018
      Link5000 Series, Support, Switches October 11, 2018
      Link5000 Series, Support, Switches October 8, 2018
      Link5000 Series, Support, Switches October 8, 2018
      Link5000 Series, Support, Switches October 8, 2018
      Access Point, ICX20UAD, Support August 19, 2016
      Controller, Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016
      Support April 28, 2016

        End User RMA Process

        End users must contact technical support to trouble shoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

        1. Standard RMA?This is where the customer returns the defective product to International Communications Corp. first. Once the defective product is received at our location, a replacement unit will be shipped out. The replacement unit can typically be shipped within one to three working days.
        2. Advance Replacement?The customer can arrange for an advance replacement of their defective product to expedite the replacement process. We will need to secure credit card information to be able to ship the replacement product first. The customer is given thirty days to return the defective product to us. If the defective product is not received by us within 30 days the customer’s credit card will be charged for the price of the unit.

        When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.